>> AND WELCOME TO WGNO NEWS. I'M SUSAN RATION AND I'M CURT SPRANG TONIGHT. ENTERGY EXPLAINS WHAT LED TO 2 POWER OUTAGES IN NEW ORLEANS IN LESS THAN 24 HOURS. THE COMPANY SAYS A KEY PIECE OF EQUIPMENT JUST GAVE OUT WGN'S GRIEVOUS. HERE TO SHOW US WHAT HAPPENED. RICK? YES, SUSAN INCURRED DUE TO INCREASINGLY INTENSE STORMS AND AN AGING GRID. ENTERGY, NEW ORLEANS SAYS ITS LEADERS ARE MORE DETERMINED THAN EVER TO INVEST IN RESILIENCE FOR ITS INFRASTRUCTURE. >> 2 OUTAGES LEAVING THOUSANDS OF NEW ORLEANS RESIDENTS WITHOUT POWER. ONCE AGAIN. BIG SURPRISE, BECAUSE I MEAN, THIS COMPLETE POWER OUTAGE AND 3 HOURS FOR NO REASON AT ALL. AND THERE'S NO STORM. SO, YOU KNOW, IMAGINE WHAT'S GOING TO BE WHEN A STORM TO HIT. >> ENTERGY LEADERS TOLD REPORTERS THAT THE OUTAGES OCCURRED WHEN 2 PIECES OF INFRASTRUCTURE CALLED LIGHTNING OR ESTHER'S LIKE THIS ONE ABSORBED TOO MUCH CHARGE OVER SERIES OF WEEKS. AND FINALLY GAVE OUT LIKE THIS ONE WE HAVE TRANSFORMERS. WE HAVE IN OUR SUBSTATIONS. WE HAVE AN HONOR. >> A LOT OF OUR EQUIPMENT, TOO. THE THAT SACRIFICIAL PIECE OF EQUIPMENT TO STOP, YOU KNOW, LARGER DAMAGES. ENTERGY PLANS TO REPLACE OLDER WHITENING OR ESTHER'S WITH NEWER MODELS THAT ARE EXPECTED TO BE MORE WEATHER RESISTANT. THE NEWER MODELS ARE ARE LEARNED FROM ALL THE MISTAKES OF THE PAST TECHNOLOGY, HOW TO FEEL THESE THINGS FOR THE MANUFACTURERS GETTING BETTER AND BETTER. SO IT NEEDS STOP US OR DIRECTORS. WRESTLERS CAN TAKE A LOT MORE OF A EVENTUALLY. ENTERGY PLANS ON UPGRADING THE ENTIRE GRADE BACK IN MARCH, THE COMPANY FILED A THREE-YEAR EXCEL, A RAID, RESILIENCE PLAN WITH THE NEW ORLEANS CITY COUNCIL. BUT IT IS YET TO BE APPROVED. WE LIVE HERE TOO. >> WE'RE WORKING THROUGH ALL OF THIS. WE CONTINUE TO INVEST IN WHAT WE NEED KNOW IS IMPORTANT TO EVERY CUSTOMER THAT WE HAVE. AND WE'RE ALWAYS WORKING TO DO BETTER. >> NOW IF ENTERGY IS ABLE TO COMPLETE THIS