getting on and off a train isn't accessible to everyone baroness Tanny gry Thompson showing how she had to move her luggage and wheelchair of her train from leads last night without assistance well it's now 227 no one has come to get me off they got me on absolutely fine at lead staff knew I was on and I'm now crawling off the train the law says that all train and station providers are supposed to have an accessible travel polic the level of service and Facilities passengers can expect how to get assistance and also how to get help if things go wrong L's own policy says those needing assistance will be helped off the train within 5 minutes of its arrival and if you can't pre-book assistance when you arrive at the station staff should be able to help I'm not asking for the moon I'm just asking to have the same miserable experience of commuting as everyone else I just I just want to get on and off a train you know it's it's not a lot to ask that's why I come to and that's exactly what campaigner Sam Jennings wants too she's won compensation for repeatedly being left stranded as stations I just want the right to stand up and go I want to go to stret station right now to go to TS link and I want to say I just need to get on that train can you get me to St practice and they go yep and then they put me on the train the train company Ln said in a statement it was sorry there had been an issue at London's King's cross station on Monday evening we're in the process of investigating this and are in contact with the customer directly an independent report published for the government two years ago found that fewer than 2% of Railway stations across the UK have level access between the train and the platform which means a ramp is always required and a member of staff is needed to make it Deployable but Charities say change isn't happening quick enough one even estimated step-free access across all stations won't happen before 2017 CH is undo BBC News