a and t customers are struggling with sudden phone issues especially iPhone users on Tuesday 8 andt customers across the Midwest and East experienced a massive service outage phones were locked in SOS mode causing confusion and frustration so what does SOS mode mean it indicates your phone isn't connected to a cellular network but can still make emergency calls while it's reassuring for emergencies it's not ideal for everyday use AT&T quickly acknowledged the issue blaming a software glitch they're working hard to fix it meanwhile Apple's latest iPhones including the iPhone 14 have an emergency SOS via satellite feature this means even without cell or Wi-Fi you can still text emergency services so if your iPhone's in SOS mode know that help is on the way stay calm stay informed and keep an eye on AT&T updates and remember your phone can still reach Emergency Services if needed like and follow for more updates