>> NEW AT 4.30 GETTING THE NUMBERS BACK TO NORMAL THAT'S WHAT MLGW SAYS IS HAPPENING WHEN IT COMES TO ACCOUNTS WITH FAILED REGISTERS ON METERS LEADING TO DELAY BILLS FOR THOUSANDS OF CUSTOMERS THANKS FOR JOINING US EVERYONE I'M ALEX COLEMAN APRIL IS ON ASSIGNMENT TODAY WRE G SHAY ARTHUR IS LIVE TONIGHT AFTER SPEAKING WITH LIGHT GAS AND WATER PRESIDENT ABOUT THIS ISSUE SHAY WAS THE SAME >> HEY ALEX WELL TONIGHT SOME GOOD NEWS TO SHARE WITH YOU HE TELLS US THAT COMPANY IS WELL ON THE WAY OF GETTING THOSE NUMBER NUMBERS BACK TO NORMAL ANY ALSO LA HE SHARED SOME ADVICE FOR THOSE CUSTOMERS THAT ARE AFFECTED >> A DELAYED UTILITY BILL FOR AROUND 40,000 MLGW CUSTOMERS LAST YEAR BUT TONIGHT THE COMPANY'S PRESIDENT SAYS THAT NUMBER IS DOWN SIGNIFICANTLY WE HAVE THAT NUMBER DOWN AROUND 5,000 AL >> IN NORMAL LEVEL IS BETWEEN 4 5,000 THROUGHOUT OUR HISTORY WE HAVE ABOUT 435,000 CUSTOMERS AND SO THAT NUMBER OF CUSTOMERS EVERY MONTH IS WITHIN NORMAL LIMITS THAT WE CAN PROCESS THOSE WITHIN JUST A FEW WEEKS TIME HE SAYS THEY EXPECT TO REDUCE THAT NUMBER EVEN MORE AS MORE REGISTERS ON METERS ARE FIXED AND W PRESIDENT ALLEN SAYS FIXING THE ROOT PROBLEM WAS A HUGE UNDERTAKING HAPPENING ALL OVER THE GLOBE AND REGISTER FOR A HIGH DEMAND SO WE GOT ENOUGH >> FIX OUR PROBLEMS HERE WE PUSHED VERY HARD TO DO THAT WE HAD 30 CONTRACTED CREWS THAT WE BROUGHT IN TO HELP US REPLACE THOSE >> IN ADDITION THE MLGW CREWS SO IT'S VERY SPECIFIC AND DELIVER UNDERTAKING AND WE'RE NOT GOING TO STOP WE'VE LOOKED AT AND TOUCHED EVERY SINGLE METER OUR SYSTEM FOR THOSE WHO HAVE A DELAYED BILL AND THE BILL IS A GALLON ACKNOWLEDGES YOU CAN SEE STICKER SHOCK AFTER NOT RECEIVING A BILL FOR SEVERAL MONTHS >> HE ASKED CUSTOMERS TO CALL HIM A W EXPLAIN THE ISSUE SAYING YOU NEED ASSISTANCE TO MAKE THAT LARGE OF A PAYMENT TEAM WILL SET YOU UP WITH A RANGE OF ASSISTANCE PROGRAMS >> THE BILL WAS DELAYED BECAUSE OF US YOUR BILL MAY SHOW A LATE FEE MAY SHOW A DISCONNECT BUT YOU WILL NOT BE CHARGED LATE FEE AND YOU WILL NOT BE DISCONNECTED UNTIL YOU HAVE A CHANCE TO TALK TO US >> AND ALEX FROM THERE A PAYMENT PLAN CAN BE WORKED OUT AND IF NEEDED YOU CAN BE CONNECTED WITH OTHER UTILITY