- I think the most
embarrassed I was looking back at last year. - Yes. - It was the week of my wedding. So obviously I was quite tense and I had a new sofa being delivered. Now I hadn't elected for the
new sofa to come that week. - Right. - It was also the week that
I was getting married also. We sadly lost the queen. So it was very mixed emotions for me, emotions were all over the shop. - Right. - And the company phoned
up on the morning that the sofa was being delivered
to say, we'll be with you between eight and one. We'll give you a phone call
when we're half an hour away. That sort of procedure. - So far so good. - Yeah, that was very nice. And anyway, then they phoned
about an hour later saying, we'll be with you in half an hour. Then an hour went past, there was no sofa. They phoned again. Oh, we're with you in 15 minutes. Okay. Half an hour went past, still no sofa. Then they phoned up and
said, oh, we're outside. We're by the BP garage. There's no BP garage near where I live. - Oh dear. - So they said, oh, "I think we're, oh, we're actually half an hour
away", five minutes later they, I guess another phone call from, not them, from their head office,
Bristol Number said, "oh, I'm so sorry Mr. Hanson", but your sofa from Soho home, which sounds great in a Bristol accent is not gonna be with you today 'cause the driver has been
blue lighted to hospital. He's gone into cardiac arrest in the van and he is being taken off. And I, but five minutes ago, five minutes ago it was
come, they were fine. So within five minutes,
I mean, it's fantastic for ambulance waiting times if it's true because they're off the go. - Did he see the petrol
prices at the BP garage? - Yes, exactly. - They just sent him into cardiac arrest. - That was it. So anyway, he said, they
said it was a Saturday and they said, okay, we'll be delivering your sofa on Tuesday. I said, why? Like, that's two whole days. Oh, we don't work Sunday or Mondays. Yeah, pass the problem onto the consumer. - They don't work Mondays? - No, I know. What a lovely job. Anyway, and this was an
external courier company. We should just point out. And anyway, on the Tuesday, I said, okay, well I can't really do Tuesday, it's my wedding rehearsal on that day. And they said, well that's,
that's the only slot we've got. But then I get married,
then I go on honeymoon. I need the sofa, I've got family coming. I need a sofa please. - I can't be stood for four days. - Exactly and it's fine for
all the national anthems on television with the
queen, but other than that it's not good. So they, anyway, they promised okay. Between eight and one on Tuesday. I said, okay, I'd just like
to let you know I'm going to miss my wedding rehearsal for this. My husband now will
go, but I will miss it. - My husband will go as in? - Well he wasn't married at the time, but my, no, fiance will go
to the wedding rehearsal. - Oh, I thought you meant
as in he's gonna leave me. - [William] Oh no. - I thought he was trying
to lay it on thick. - I'm only marrying you for the sofa, no. - If you don't deliver
this sofa, he's gone. He's out the door. - Anyway, so then they, I promise Mr. Hanson to
be with you on Tuesday. Get to Tuesday, restart
this routine again. We'll be with you between eight and one. We'll phone you half an hour away. Then at nine o'clock I get another phone call from that Bristol number. "I'm so sorry Mr. Hanson, but we actually won't be able
to deliver your sofa today. We haven't actually taken
possession of your sofa". (gasping) - And I, at this point,
I dropped to the floor. The rug was pulled back
ready for the sofa delivery and all the emotion and
stress of the wedding and everything else was going. I came out and I broke
down in disproportionate amount of tears on the phone. - So you're Michael
Whitehall [unintelligible] in the moment. - Yes, and I said, "I'm missing my wedding
rehearsal for this". And I did at one point, I think said "the Queen has just died". (laughter) And she didn't know what to do. And she kept "Mr. Hanson
breathe, Mr. Hanson, breathe". And she then after trying to calm me down, went "hold on, hold on". And puts me on hold for three minutes. I am an absolute fuss of
tears thinking, I dunno how I'm going to tell
Mikey, my husband now, what is going on? And she comes back on the
line and says, "Mr. Hanson, I'm so sorry I've mixed
up with another customer". I'll be with you in 10 minutes. - Oh no. - And then it turned up 10 minutes later. (laughter) And I have lost all
dignity to this poor woman. - It's a lovely sofa.
- The Queen is dead! - It's worth it. (laughter) As I said to my now husband, it is the nicest thing
I've sat on all week. So it's lovely. Which he was very touched with. Other than that, I was fine
leading up to the wedding. - Wow.
- [William] I like to think. - But it's probably helped,
having that release before, yeah?
- [William] Yes. - Did you cry at the wedding?
- Did I cry at the wedding? Yes I did, yes. - Did you cry more at the
wedding or at the news that you weren't gonna
get your sofa on Tuesday? - The sofa, it was a
different type of emotion. - It was a different type, yeah. - It was rage. - Right. - And stress. - Yeah. - God, I'd have been livid. - But a sofa's for life,
husbands may come and go. - Exactly, yes. And hey, they refunded
the 35 pound delivery fee. - Oh. - Which I thought they
could have done more. - And the driver pulled
through in the end. - Yeah.