SIGNALS FOR NOW REPORTING IN CHARLOTTE THAT WAS SECURED EXCLUSIVE DEALS. SO FRUSTRATING FOR PEOPLE TO SECURE THINGS. IT'S NOT JUST HERE IN CHARLOTTE WHERE THERE ARE MASSIVE DISRUPTIONS FOR TRAVELERS. >> PASSENGERS WERE LINING UP FOR LONG STRETCHES FROM DENVER, 2 HOUSTON, EVEN ACROSS THE POND IN ROME TO GIVE YOU ANOTHER VISUAL. HERE IS A TIME LAPSE SHOWING THE NUMBER OF ACTIVE FLIGHTS NATIONWIDE OVERNIGHT AS THE OUTAGE BECAME MORE WIDESPREAD. YOU CAN SEE THE QUICK SHRINKAGE AS MORE AIRLINES GROUNDED PLANES AND CANCELED FLIGHTS. THERE ARE SOME RIGHTS THAT PASSENGERS ARE ENTITLED TO IF THEIR FLIGHT IS IMPACTED IN ANY WAY. IF AN AIRLINE CANCELS YOUR FLIGHT LESS THAN 14 DAYS BEFORE YOUR DEPARTURE, YOU CHOOSE TO CANCEL YOUR TRIP ENTIRELY. YOU ARE ENTITLED TO A REFUND OF BOTH YOUR PLANE TICKET AND ANY PREPAID BAGGAGE FEES. IN MOST CASES, PASSENGERS ARE NOT REQUIRED TO ACCEPT A REBOOKING OR VOUCHER INSTEAD OF A REFUND. THE OUTAGE IMPACTED MORE INDUSTRIES AND JUST THE AIRLINES FROM GOVERNMENT AGENCIES TO COFFEE SHOPS. MANY WERE EXPLAINING TO THEIR CUSTOMERS. WHY SERVICES WERE UNAVAILABLE. WE TALKED TO A LOCAL IT EXPERT WHO EXPLAINS WHY MOSTLY LARGER COMPANIES GOT CAUGHT UP IN THIS. >> THIS IS NOT A COMPLICATED THING. THIS HAPPENS BUT SOMEBODY DIDN'T DO THEIR HOMEWORK BEFORE THEY THEY ROLLED THIS SOLUTION OUT. >> A SEEMINGLY SIMPLE UPDATE STALLED COMPANIES GLOBALLY CAUSING A CASH ONLY SITUATION AT AREA STARBUCKS PROMPTING ERROR MESSAGES ON WEB SITES AND BRINGING BUSINESS TO A HALT. >> FOR SOME COMPANIES, IT'S MILLIONS OF DOLLARS PER HOUR. AND BY PROBABLY MORE THAN THAT, IT'S A LOT JUST A GRAZE WITH BLUE LINE TECHNOLOGIES SAYS MOST OF THE COMPANIES IMPACTED OUR LARGER COMPANIES MOSTLY DUE TO THE COST OF THE SOFTWARE PRODUCT CROWDSTRIKE. IF YOU REMEMBER THE ATT OUTAGE A COUPLE OF MONTHS AGO THAT CAUSED ALL KINDS OF PROBLEMS ACROSS 18 NETWORK IS ALMOST THE EXACT SAME THING. THAT SAME THING IS A SOFTWARE UPDATE OR PATCH THAT INTERRUPTED THE FLOW THOSE PRODUCTS PROBABLY GOT THIS SO-CALLED BLUE SCREEN OF DEATH. SOMEHOW SOMEBODY MESSED UP AND THEY DIDN'T RUN ALL THE TESTS THAT ARE NECESSARY. >> TO SEE THAT THIS KIND OF ERROR WAS GOING TO HAPPEN AND CAUSE SO MUCH OUT. >> SEAGRAVES SAYS ISSUES WITH SOFTWARE UPDATES CAN HAPPEN, BUT IT'S WHEN THEY HAPPEN WITH SUCH BIG COMPANIES THAT THE RIPPLE EFFECT IS FAR REACHING THE FIX, UNFORTUNATELY, ISN'T AUTOMATED. >> ROLL BACK THE UPDATE. GET BACK TO WHERE IT WAS YESTERDAY AND THEN RESTART THE COMPUTERS. >> ALWAYS GOES BACK TO RESTARTING THE COMPUTERS SAY GRAVES SAYS IT'S ALSO IMPORTANT