this is why you need a backup plan for your internet last night Optimum customers were left in the dark on Monday evening a huge service outage struck Optimum customers in the Metro New York area by 8:00 p.m. reports started flooding in over 9,700 users hit by 9:00 p.m. according to down detector. comom frustration skyrocketed as customers faced long wait times with optimum's customer service some were on hold for over an hour by 945 p.m. Optimum finally acknowledged the issue on social media they confirmed the outage and said they were working on it but no estimate for when it would be fixed this left many without internet cable or phone services a stark reminder of how much we depend on reliable connectivity and the challenges service providers face in such crises stay tuned for updates on this massive outage we'll keep you posted