NOW THE NATIONWIDE AT&T OUTAGE
OVER NIGHT. AARON KATERSKY IS HERE WITH MORE.
THIS ISSUE HAS BEEN RESOLVED, BUT THIS ISN'T THE FIRST TIME
CUSTOMERS HAVE DEALT WITH THIS. >> Reporter: IT'S NOT, GIO.
WE WERE PROBABLY HAVING A SIMILAR CONVERSATION AROUND THIS
TIME LAST YEAR. AT&T SAID A SOFTWARE ISSUE
DISCONNECTED CUSTOMERS FROM ITS WIRELESS NETWORK INSTEAD OF THE
USUAL BARS OF SERVICE IN THE CORNER OF THEIR PHONES,
CUSTOMERS SAW SOS. AT&T SAID WE APOLOGIZE FOR THE
INCONVENI INCONVENIENCE.
THE OUTAGES SEEM TO HAVE STARTED IN THE SOUTHEAST, MAYBE FLORIDA,
BUT WITHIN MINUTES SPREAD ACROSS THE COUNTRY, AFFECTING PRIMARILY
IPHONES BUT SOME OTHER DEVICES. THIS HAPPENED ONE DAY AFTER AT&T
AGREED TO PAY $1 MILLION TO SOLVE AN INVESTIGATION THAT
FOUND AT&T FAILED TO DELIVER 911 CALLS.
THIS TIME SOURCES TOLD US THAT 911 SERVICE WAS NOT DISRUPTED
ALTHOUGH A FEW DEPARTMENTS ACROSS THE COUNTRY DID TAKE TO
SOCIAL MEDIA TO STEER CALLERS TOWARD NONEMERGENCY NUMBERS.
THIS WAS ALL RESOLVED IN JUST A FEW HOURS.
THIS MORNING AT&T WIRELESS SERVICE SHOULD BE JUST FINE. >> Rebecca: BUT EACH TIME IT HAPPENS, WE SEE
HOW DEPENDENT WE ARE ON OUR PHONES.