How to Troubleshoot Home WiFi and Router Issues

you're entertaining your kids by streaming the Disney movie frozen suddenly your screen is frozen and the kids won't let it go if you're having Wi-Fi or router issues broadband now can help [Applause] [Music] I'm Cristin Malia for broadband now the most comprehensive resource for internet plans pricing and coverage we've all been there your streaming a movie or surfing the internet when wow that felt weird on your computer you might see no internet access on your couch you might see if you don't quickly get the kids back to arendelle you may have to entertain them yourself remain calm odds are you can fix the problem without having to call your internet provider or a handyman or a babysitter first find your router which routes your internet signal to your computers phones and other devices it may be part of a gateway that combines a router with a modem or the modem which connects your home to the internet could be a separate device if you're in doubt the modem will be connected directly to your internet source and a separate router would be connected to the modem routers often have antennas simply unplug the router wait two minutes [Music] then plug it back in it's light should start turning green or blue as the internet gradually returns to your devices believe it or not that simple step fixes the problem 99% of the time if you're still having issues look at the lights on your router an orange or amber light could indicate a problem or limited connectivity a red or unlit icon may signal there is no current connection you may need to reach out to your internet service provider they may be experiencing problems affecting more customers than just you perhaps Tim Kardashian broke the internet or maybe you just forgot to pay the bill if internet outages are so frequent that you want to explore all your options type in your zip code at broadband now which helps millions of consumers each year find and compare local internet service providers [Applause] [Music]