did your iPhone suddenly switch to SOS mode here's what's going on at andt customers across the Midwest and East Coast experienced a frustrating outage on Tuesday many found their iPhones stuck in SOS mode unable to make regular calls this widespread issue reported by down detector stemmed from a software glitch disrupting a ent's network the SOS mode on iPhones lets you make emergency calls and share your location with Emergency Services even when regular connectivity fails &t has acknowledged the problem and is working tirelessly to fix it they assure customers that restoring connectivity is their top priority if you're one of the affected users hang tight help is on the way stay informed by following updates from AT&T for now remember you can still make emergency calls if needed stay safe and connected thank you for tuning in