officials say they've got a 22-point plan that addresses this outage and nearly 20 recent glitches and interruptions the agency has faced since December no one person did anything in this if one person had done something in this I would be holding them accountable they wouldn't be answering 911 calls or dispatching you can't just dispatch a call you have to know that people are responding and that didn't happen when this baby died and it didn't happen in a bunch of other calls that were dispatched on August 2nd the dispatcher didn't know for 10 to 15 minutes whether any paramedics were responding last month only eight of 66 shifts had adequate Personnel last week maffin reportedly sent an email offering $800 a month to employees to show up to work their scheduled shift to see all of my investigations on DC's 911 and OU go to wjla.com Lisa Fletcher sethan news