>>> EARSPLITTING FIRE ALARMS RINGING RANDOMLY AT ALL HOURS, THAT'S WHAT TENANTS OF A LUXURY APARTMENT ARE DEALING WITH IN SUFFOLK COUNTY. JENNIFER McLOGAN COVERS LONG ISLAND AND SHE SPOKE TO PEOPLE WHO SAY IT IS NOT JUST SLEEPING THERE WORRIED ABOUT, BUT SAFETY, TOO. >> SHE CAN'T STOP SHAKING ANYTIME SHE HEARS THE ALARM. >> Reporter: SCOTT AND HIS DOG LOVE THEIR VIEW AT THE NEW APARTMENT COMPLEX. THEY MOVED IN A YEAR AGO, BUT HE SAYS THEY HAVE HAD TO ENDURE SHRILL FIRE ALARMS AT ALL HOURS. NEXT THEY GO OFF SO LOUD THAT YOU HAD NO CHOICE BUT TO CLEAR OUT OF THE APARTMENT. >> RESIDENTS RECORDED THE EAR PIERCING ALARMS THAT THIS DAY GOES ON FOR TWO MINUTES TO TWO HOURS AT A TIME THROUGHOUT THE HIGH END UNITS, 317 APARTMENTS AND 21 TOWN HOUSES. >> IT WOULD GIVE YOU HEARING LOSS. >> Reporter: CANDACE USE HIS 4000 A MONTH AND WONDERS HOW MUCH LONGER HER FAMILY CAN ENDURE THIS. >> THEY WOULD GO OFF FROM 9:30 AT NIGHT UNTIL 1:30 IN THE MORNING, THEN THEY NEED TO GO UP AND GO TO SCHOOL THE NEXT DAY, HE WOKE UP WITH A MIGRAINE. >> I GET A HEADACHE LIKE 30 MINUTES AFTER IT. >> VERY LOUD, HARD TO SLEEP AT NIGHT. >> Reporter: THEY HAVE RESPONDED TO 21 FALSE ALARMS IN THE PAST YEAR, IN FEAR IT HAS BECOME LIKE THE BOY WHO CRIED WOLF >> WE WERE WORRIED ABOUT THAT THE RESIDENTS WERE GETTING VERY COMPLACENT ABOUT IT. AS A RETIRED FIREMAN, I KNOW THAT HAPPENED. >> Reporter: THEY APOLOGIZED FOR THE ALARM MALFUNCTIONS AND SAID BUILDING SAFETY IS ITS TOP PRIORITY, BLAMING CONSTRUCTION ISSUES. THE AVALON BAY COMPANY IS DUE HERE IN VILLAGE COURT NEXT WEEK. THEY PLAN TO PAY THE FINES ARE FOR NUISANCE VIOLATIONS. >> WHAT WE NEED IS FOR THEM TO START CARING ABOUT THEIR TENANTS AND STOP THE ALARMS GOING OFF. >> Reporter: PERHAPS A NEW -- GOOD NEWS ON THE HORIZON, NO FALSE ALARMS AT ALL FOR THE PAST WEEK AND A HALF. FROM LONG ISLAND, JENNIFER McLOGAN, CBS NEWS NEW YORK. >> THE LONG