SPACECRAFT COMING UP. AND FIRST, ALL NEW HERE AT 9.30, A WOMAN'S APARTMENT COVERED IN BED BUGS. NOW SHE'S FIGHTING TO GET THEM REMOVED AND SHE'S WONDERING WHO'S RESPONSIBLE? FOX 31 PROBLEM SOLVER. SHAUL TURNER'S LOOKING INTO THE RIGHTS FOR RENTERS. IF THEY MOVE INTO AN INFESTED. >> BUILDING SHAW. >> WHAT WE FOUND IS THAT COLORADO LAW PROVIDES PROTECTIONS FOR LANDLORDS CERTAIN WAY, BUT ALSO SAYS THAT TENANTS HAVE A RIGHT TO LIVE IN A SAFE AND HEALTHY ENVIRONMENT. NOW WE TALKED TO THIS TENANT WHO IS EMBARRASSED ABOUT ALL THIS, FRANKLY. SO SHE DID WANT TO SHOW HER FACE AND WE DID ALTER HER VOICE, BUT SHE WANTED TO COME FORWARD TO HELP OTHERS. LISTEN TO HER STORY. >> I'VE BEEN ANGRY. I'VE BEARS. THIS WOMAN TELLS FOX 31 SHE'S BEEN LIVING WITH THESE BEDBUGS, CRAWLING ALL OVER HER APARTMENT SINCE LAST SUMMER. FROM WRITES ON JUST BELOW WHAT'S YOU'VE HEARD ME. AND SO IF FOR HE SAYS, THE BUGS DROVE HER DAUGHTER OUT OF THE HOME MY DAUGHTER'S BEDROOM. SHE WOKE UP WITH COVERED ABOUT 1000 OVER MOST OF THE FURNITURE HAD TO BE THROWN OUT. THE TENANT SAYS HER LANDLORD HAS ATTEMPTED TO TREAT INFESTED UNITS IN THE BUILDING, BUT NOTHING'S WORKING IN HER HOME. THERE'S A STATUTE SPEAKS DIRECTLY TO THIS. THE PROBLEM SOLVERS ASKED REAL ESTATE AND RENTERS RIGHTS. ATTORNEY ERIC NESBITT ABOUT WHAT SHE COULD DO. HE EXPLAINS THAT COLORADO STATUTE DOES NOT REQUIRE LANDLORDS TO PROVIDE TENANTS DEALING WITH INFESTATIONS WITH ANOTHER PLACE TO LIVE OR REPLACE BELONGINGS BECAUSE THERE ARE OTHER WAYS TO TREAT THE PROBLEM. BUT LANDLORDS ARE REQUIRED TO PROVIDE RESIDENTS WITH A SAFE, HEALTHY ENVIRONMENT IN WHICH TO LIVE. YOU DO HAVE THE OPTION TO PURSUE A CLAIM UNDER THE WARRANTY OF HABITABILITY. >> FOR ACTUAL DAMAGES OR TO HAVE YOU READ REDUCE. BUT A LOT OF THAT THAT CLAIMED REQUIRED NOTICE OF THE LANDLORD. TENANT TELLS FOX 31 SHE JUST WANTS THE BED BUGS TO MOVE OUT AND LEAVE HER IN PEACE SO SHE CAN GET BACK TO LIVING A NORMAL LIFE. THE DEPRESSION, STRESS, THE LACK OF SLEEP. >> THERE'S NO PLACE TO PUT THEM IN. >> AND THE TENANT HAS OBTAINED LEGAL REPRESENTATION. SHE WANTS TO PUT PRESSURE ON THE LANDLORD TO USE MORE ADVANCED METHODS TO GET RID OF THE BED BUGS. USING HEAT AND OTHER METHODS. BUT REMEMBER, LEGAL EXPERTS REMIND YOU, REGARDLESS OF THE ISSUE YOU HAVE, YOU MUST SUBMIT YOUR COMPLAINT. FIRST TO YOUR LANDLORD IN WRITING AND