BC HYDRO BLACK OUT HISTORY BY BFBC PROJECT

ladies and gentlemen as we'll know there has been a power out gauge in the Lower Mainland and Vancouver Island regions of the Canadian province of British Colombia it is very unfortunate uh that it was the largest blackout even in byy Hydra history we will convey the following the blackout was result of equipment failures which shut down a general and wipe it out a power right right in the lower lower mainland our team is working to fix the problem so that customers can receive Services again as usual customers are asking for patience and we apologize for this incidents hi I'm Anna from CIA news and I'm going to ask some questions for you which areas are experiencing the impact of this problem can you estimate the number of people who experience your accuses BC hyro regrets ret to inform you that there are approximately 710,000 residents living in the lower main island and Vancouver Island regions of the Canadian province of British Colombia who are affected by this problem where the hardest hit Area were Ops for quick Lum long lay pit meows for quickl port medos and sorry BC Hydro asks for understanding for from customers especially in the areas above to be patient our team has found the case of the problem uh excuse me um has found the cause of the of the problem and will solve it solve it as quick as possible uh hi everyone I'm Julian from IC news I have some question about the BC hydr prises uh we read from the press release and the company website that the power outage occurred due to equipment failure was BC Hydro negligent in carrying out maintenance or were there other factors that caused it so byy Hydra always provides uh the best of uh for its customers and byy hydro always provides the best maintenance uh from the best stuff for their equipment so they that they can provide the best for byy hydro customers and what happened was caused by a problem beyond the control but byy Hydro reliable staff has found out the the problem and is in the process of rep repairing it and this Hydra also hope that as soon as possible they can provide the best service as usual for customers thank you hi I'm Sophie I'm from BC I news I want to ask you a question about the Bey Hydro crisis what steps will byy Hydro take to prevent something like this from happening again is there a compensation for customers who experience blackout um BC Hydro values are we are here for our customers and we are Forward Thinking BC Hydro has a crisis management plan where we have to quickly find problems solve problems learn and ensure these problems won't happen again BC Hydro continues to innovate to develop themselves B in the service and maintenance sectors so that they can continue to provide the best service for customers regarding BC Hydro customers who were affected by power outage due to negligence first of all B Hydra apologize and promise to continue to innovate to provide the best and try to not let something like this happen again second BC Hydra provides compensation for customers BC Hydra is calculating the loses experienced by customers and will take this into account in the next payment of the fees into the form of price Cuts in conclusion BC Hydro is committed to providing the best service for for customers we understand that equipment failures that Ure are very detrimental for customers and it is busy Hydro responsibility to immediately resolve these problems as our commitment to customers and also BC Hydro thanks uh customers for their patience and understanding in dealing with this issue BC Hydro is confident that we can immediately provide the best service again to our customers and provide appropriate compensation for the loses incured in this accident thank you for your attention B Hydra will continue to keep you informed as we work toward restoring normal operation thank you