AT&T outages impact North Little Rock 911 call center

Published: Aug 28, 2024 Duration: 00:01:51 Category: News & Politics

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details on this case right now by going to KARK dot com. >> The 9-1-1 call center in North Little Rock back up and running after having an 18 t cellular outage. Twice this week, Catherine throwing very spoke of the call center's deputy director about how people north of Iraq were affected by this governor. How long with people unable to reach dispatcher? How are things now? >> Bob, I was told for about 30 minutes the call center was impacted. And during this time people weren't immediately connecting to a 9-1-1. Dispatcher. But there were procedures in place the North Little Rock 9-1-1, call center answers, calls related to fire police and medical emergencies. But on Sunday evening, they can answer call to anyone for 30 minutes. There could have >> 9-1-1, calls that were not being able to be actually received about equipment and house ATT outage impacted several parts of Arkansas, including the 9-1-1 call centers using the service provider like the one in North Little Rock. We could see those 9-1-1. Calls coming We just were not able to answer that call. And so all we did was just pick up the phone and call that color insight. We understand that you just called 9-1-1. What can we help you Gray says this is the 3rd or 4th time this year they have experienced in a TNT outage. Cybersecurity lead Christopher Wright says the cause of these outages is not a security threat. Unfortunately, these companies are kind of straight to the bone. And so it's usually, you know, small handful of not one or 2 people. >> Who are responsible for this and a lot of times are overworked. While the outages can be caused at a national level effect can impact a community right down to the call center. >> 18 Tia says a software issue. A call

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