why do 10,000 Optimum users suddenly lose connection in a single evening if you're in New York or New Jersey you might already know reports started flooding in around 8:00 p.m. EST last night with downdetector.com showing over 10,000 outage reports in just 90 minutes Optimum the popular cable and internet provider confirmed the disruptions leaving thousands without service customers are Furious venting on social media about endless weit times and recurring outages this isn't the first time Optimum has dropped the ball earlier this year a truck incident left nearly 10,000 in Morris County in the dark as of now there's no clear cause or estimated time for full service restoration so if you're planning to binge watch your favorite show or join that crucial Zoom call you might want to have a backup plan stay tuned for updates and let's hope Optimum gets their act together fast