>> AND IT'S BEEN 55 YEARS SINCE MAN FIRST WALKED ON THE MOON. WE WILL TAKE A LOOK BACK AT THE HISTORIC APOLLO 11 MISSION AND LOOK FORWARD TO FUTURE MOON LANDINGS. >>> WE BEGIN WITH THE MASSIVE MICROSOFT TECHNOLOGY OUTAGE. CROWDSTRIKE SAYS IT IDENTIFIED A CRITICAL PROBLEM IN ITS SOFTWARE AND IS WORKING TO FIX THE ISSUE. AROUND THE WORLD, COMPUTER USERS WERE GREETED WITH AN ERROR SCREEN THAT SOME PEOPLE HAVE REFERRED TO AS THE WINDOWS BLUE SCREEN OF DEATH. IT AFFECTED NEWS ORGANIZATIONS, GOVERNMENT ENTITIES AND ALMOST EVERY INDUSTRY ACROSS THE GLOBE. ACCORDING TO FLIGHT AWARE ONLINE, MORE THAN 27,000 FLIGHTS WERE DELAYED GLOBALLY. FOR MORE ON ALL OF THIS, I WANT TO BRING IN JUSTIN CAMPOS, HE'S A CYBER SECURITY FOR AT NYU. JUSTIN, IMMEDIATELY, PEOPLE BEGAN TO SUSPECT A CYBER ATTACK WHEN THINGS WEREN'T WORKING BUT THAT'S NOT THE CASE, WHAT EXACTLY CAUSED THIS MASSIVE OUTAGE? >> REALLY THIS IS A FAILURE TO DO ADEQUATE QUALITY ASSURANCE. THEY TOOK AN UPDATE THAT THEY HAD NOT TESTED AND HAD NOT CORRECTLY BEDDED AND THEY SENT IT OUT TO MILLIONS AND MILLIONS OF USERS CAUSING MASSIVE OUTAGES. AND EVEN WORSE THAN THIS, THE WAY IN WHICH THEY DID THE UPDATE WAS FOR A SENSITIVE PART OF THE SYSTEM SO IT DIDN'T JUST CAUSE A MINOR SOFTWARE GLITCH ON COMPUTERS THAT WERE OTHERWISE UP AND RUNNING BUT THEY CAUSED THEM TO REBOOT. IT'S DIFFICULT FOR USERS TO RECOVER. >> THIS IS A CYBER SECURITY FIRM AND THEIR ENTIRE PURPOSE IS TO MAKE SURE THAT THERE AREN'T THESE FAILURES. IS IT NORMAL TO ROLL OUT AN UPDATE LIKE THIS EVERYWHERE? IT SHOULD HAVE BEEN TESTED BUT IS THAT KIND OF A MISCALCULATION ON THEIR PART? >> YES, THERE'S MULTIPLE WAYS IN WHICH THEY WERE NEGLIGENT AND ONE OF THEM IS YOU ALMOST ALWAYS ROLL SOMETHING OUT A SMALL PIECE AT A TIME EITHER THAT OR YOU HAVE DONE TESTING BEHIND THE SCENES AND IT APPEARS NEITHER OF THOSE WAS DONE. SOMETHING WENT RIGHT OUT TO EVERYBODY. >> THE OUTAGE HIGHLIGHTS HOW DIGITALLY CONNECTED WE ALL ARE. WHAT'S TO STOP SOMETHING LIKE THIS WHETHER IT'S NEGLIGENT OR MALICIOUS FROM HAPPENING AGAIN? >> REALLY, UNTIL PEOPLE PUT THE RIGHT SECURITY PRACTICES IN PLACE, THESE ISSUES WILL CONTINUE TO HAPPEN. A LOT OF THE OPEN SOURCE COMMUNITY HAS ROBUST WAYS OF DEALING WITH THINGS LIKE SOFTWARE ATTESTATIONS AND ROLLBACK PROTECTION. ALL OF ESE THINGS ARE EXACTLY THE TYPES OF THINGS THAT THEY SHOULD HAVE BEEN DOING. AND OBVIOUSLY, THEY WERE NOT DONE BECAUSE OF THIS MASSIVE OUTAGE. CROWDSTRIKE MADE A BIG MISTAKE BUT MICROSOFT, THEY ARE ALSO IN SOME